FAQ
GIFT VOUCHERS
Q: Do you sell gift vouchers?A: We offer gift vouchers which can be purchased through our website here. Vouchers are available incrementally between $30 and $1000, valid for 3 years and can be utilised at Ten Minutes by Tractor Restaurant, to buy wine online or in our cellar door. Gift vouchers are available in the form of an email which can be emailed directly to yourself or to the recipient immediately- or as a gift card which will be sent to the purchaser or recipient via Australia Post.
Q: Can I use my gift voucher to buy wine?
A: Yes, you can use your gift voucher online via our Online Store to purchase wine or when visiting our cellar door. To redeem your voucher in our online store please enter the 16 digit voucher code into the voucher field at checkout. To redeem your voucher at our Cellar Door or Restaurant, simply present your voucher to the staff upon payment.
Q: What is the expiry date of my gift voucher?
A: Vouchers are valid for 3 years from the date of purchase.
Q: I have an expired gift voucher, can I arrange an extension?
A: Reservations in our fine dining restaurant can fill up quite far in advance. We recommend allowing 6-8 weeks prior to the expiry date of your voucher to make a reservation in our fine dining restaurant. Gift vouchers are valid for 3 years and can be extended by a maximum of 1 month after the expiry date by request. However, please be aware we cannot guarantee a reservation within this time. In this case you may choose to redeem your voucher on a wine purchase in our cellar door or online. Should you require a gift voucher extension please email reservations@tenminutesbytractor.com.au.
RESTAURANT
Q: Do you have accommodation?A: We do not have accommodation onsite however there is a number of excellent options in the area. Please visit our page ‘Things to do’ to see our recommendations.
Q: Is there public transport to your restaurant?
A: No, we are a regional restaurant with limited public transportation. Please visit our page ‘Things to do’ to see transport recommendations in the area.
Q: Why do you take credit cards to secure bookings?
A: We are a small restaurant with very limited passing trade and therefore depend to a very high degree on our reservations. Failure to honour reservations has a significant impact on us as a business and therefore we take credit card details to secure reservations and ask that you confirm, cancel or change within appropriate time and please respect this.
Q: I have a gift voucher, can I use this to secure my booking?
A: Credit card details are required to secure reservations. Unfortunately, we cannot secure bookings with gift vouchers although you may certainly pay with a gift voucher when you dine.
Q: I’ve secured my booking with a credit card. Will you charge my card?
A: Credit card details are required to secure reservations and will only be charged i) in the case of late cancellation (within 72 hours of the booking date) or ii) guests not arriving on the day. The information we require is the name on your card, the long card number, expiry date and the CVV code.
Q: Where is my credit card information saved?
A: We use a third party secure 'Stripe' payment system for restaurant reservations.
Q: Are you open Christmas Day?
A: We are closed Christmas Day, Boxing Day and Good Friday each year. Please see the ‘Visit us’ page for more information.
Q: Do you turn over tables? How long is my sitting for?
A: We only have one sitting and encourage our guests to take their time and enjoy the Ten Minutes by Tractor experience.
Q: Do you hold weddings at your restaurant?
A: We are delighted to host weddings. Please note we can accommodate a maximum of 60 guests for seated weddings at Ten Minutes by Tractor. Please email reservations@tenminutesbytractor.com.au for more information.
Q: Can we BYO wine?
A: We are have an extensive and award winning wine list therefore we do not allow BYO
Q: I’m coming to celebrate my anniversary/birthday/engagement what special thing can you do for me?
A: Flowers can be arranged through our local florist provided we have advanced notice of a minimum of 5 working days. For any special requests regarding your reservation at Ten Minutes by Tractor please email reservations@tenminutesbytractor.com.au.
Q: Can we bring our own cake?
A: Unfortunately, we cannot allow food prepared outside of our control to be brought into the restaurant. Therefore, we do not allow cakes to be provided by guests.
Q: Do you accommodate dietary requirements and allergies?
A: All dietary requirements should be communicated at the time you make your reservation, either by phone, email or through the online booking system. In the case of certain allergies, some dishes may have to be omitted. Though we have the utmost respect for our food and our diners, there is always a slight risk of cross contamination. If you have any concerns or questions, please email reservations@tenminutesbytractor.com.au prior to your reservation.
Q: Do you charge a surcharge on Sundays or Public holidays?
A: We charge a 10% surcharge on Sundays and a 15% surcharge on Victorian public holidays. Please see the ‘Visit us’ page for further information on Public Holiday opening hours.
Q: What is wine matching? Do I need to arrange this in advance?
A: Wine matching is crafted by our sommeliers with the same care as the menu – though it is not necessary or required, we feel that it enhances the overall experience of the meal. We also offer an extensive wine list and a range of beer, sake and spirits. You may choose to pre-arrange beverages or wine matching or simply decide when you dine.
Q: How far in advance do you take bookings?
A: Bookings can be taken up to 12 months in advance, we will re-confirm bookings 6 days prior to the booking date. Bookings are confirmed via automated text message and email.
Q: I’m hoping to book for a party larger than four. Do you allow parties larger than four?
A: The largest party we allow and can accommodate at one time is 8 guests. Bookings larger than 8 guests may require exclusive use of our private dining room and we request that all guests dine from our 5 course tasting menu. If you’re interested in reserving the restaurant for a private party, please email reservations@tenminutesbytractor.com.au.
Q: Do you take walk-ins?
A: Bookings for Ten Minutes by Tractor are often filled two months in advance, particularly on weekends. We do accept walk-ins however please be aware the availability for such is very limited. You may also choose to call (03) 5989 6455 to go on our waitlist.
Q: How long will my meal take?
A: We recommend allowing 3 hours for the five course tasting menu and 4 hours for the seven course tasting menu, larger groups should allow more time to enjoy the menu. If you do have time restrictions please email reservations@tenminutesbytractor.com.au to ensure these can be accommodated.
Q: What is the dress code at Ten Minutes by Tractor?
A: The suggested attire for the restaurant is smart casual. The formal dining room at Ten Minutes by Tractor gives you the opportunity to dress up should you so wish. Please note we do not allow beach attire.
Q: What should I do if I’m running late?
A: We understand travel times and traffic can be difficult to predict. You may certainly call us to advise if you are running late however please be aware we are often unable to respond to calls during service hours. We do however allow a 20 minute window for lateness although running late may impact on your experience if your arrival coincides with another sitting. Please email us at reservations@tenminutesbytractor.com.au to advise us if you are running late with an estimated arrival time.
Q: Are you handicap accessible? To wheelchairs too?
A: Yes, please use the ramp to the left of the main entrance. Handicap parking is marked in the car park and handicap amenities are provided inside of the restaurant.
Q: Is there parking nearby?
A: Yes we have sufficient free parking onsite.
Q: Are you pet friendly?
A: Pets are allowed onsite however not in the cellar door or restaurant building nor can pets be accomodated on the terrace or the outdoor bar area. There is limited outdoor areas for pets and a very busy car park close by to these areas therefore we recommend you do not bring your pets with you when visiting.
Q: Is there outdoor dining?
A: Yes, we have an outdoor terrace area for light dishes and drinks only. Fine dining is only offered indoors in our restaurant. The terrace area is open Saturday - Sunday for lunch from 12noon.
Q: Is Ten Minutes by Tractor child-friendly?
A: Although we welcome families with little ones we would strongly encourage parents to consider whether they feel this is the appropriate experience for their child. Due to the seating restrictions and time it takes to enjoy all 5 or 7 courses at Ten Minutes by Tractor, we would discourage parents from bringing any child that is too small or young to sit in their own seat. We would also ask that diners take into account their own experience as well as the guests around them when considering bringing a child.
Q: Do you have a Children’s Menu?
A: At Ten Minutes by Tractor we offer a five or seven course tasting menu. Our chefs will aim to adapt the menu to your child’s tastes however the menu price of $175 per person still applies.
CELLAR DOOR
Q: Do I need to book for wine tasting?A: Due to Victorian Government Covid-19 restrictions our cellar door is currently operating under a reduced capacity, therefore reservations are encouraged but not obligatory.
Q: Do you charge a tasting fee?
A: To taste our current range of 10X and Estate wines we charge a small tasting fee of $15 per person which is waived on each individuals purchase. Wine Club members do not have to pay a tasting fee.
Q: Do you take large groups?
A: For parties of 8-14 guests we offer wine tastings on our outdoor Cellar Door Terrace. We charge a small tasting fee of $30 fee per person to taste a selection of our 10X & Estate wines. The tasting fee is non-refundable for group bookings.
Credit card details are required to secure group bookings. Confirmation of groups numbers is required 24 hours prior to the booking.
We may also be able to offer a wine masterclass. The wine masterclass is a structured, tutored tasting that generally takes up to an hour and costs $110 per person. Reservations are essential for the masterclass. For more information or to make a group booking please contact cellardoor@tenminutesbytractor.com.au.
Q: Do you offer tractor rides?
A: Whilst our name might suggest otherwise, we do not offer tractor tours of the vineyards. The founding families first chose three unique sites for vineyards, from which we focus on making wine that is specific to place and to the individual blocks on each vineyard, each of these sites is Ten Minutes by Tractor from one another which is why we took the name Ten Minutes by Tractor. We offer the opportunity to taste our wines in our Cellar Door at the Ten Minutes by Tractor site.
Q: Can you send wines internationally?
A: Yes, we use a company called ‘Get Freighted’ for all of our international postage and have found them to be incredibly reliable. The cost varies by country and there may be additional costs for insurance/ or you may be liable for duties and taxes when the wines arrive in your country. Please send your enquiry to cellardoor@tenminutesbytractor.com.au
Q: Where can I find your wines retail?
A: Our wines are available in some retails stores, please visit our 'Finding our Wines' page to find one in your location or email us at info@tenminutesbytractor.com.au with your location and if there is a particular wine you are looking for.
Q: I ordered wine online, how long will it take to arrive to me?
A: Dependant on your location wine will take an average of 5-10 working days to arrive to you. We use Australia Post wine postage services and will send you tracking information provided you have given permission via email to do so. Should you require the wine urgently please contact our Cellar Door cellardoor@tenminutesbytractor.com.au to arrange express post or courier services.
Q: Do you offer a dozen discount?
A: Wine Club members receive 15% off all 10X & Estate wines and our Collector's Club members receive 7.5% off our Single Vineyard further wines.
WINE CLUB
Q: How do I sign up for the Wine Club?A: You can join the Tractor Club by simply visiting our Wine Club Page and entering your details into the web form.
Q: How do I join the Collectors Club?
A: The Collectors Club allows a small number of our loyal customers guaranteed access to our Single Vineyard and special release wines plus access to exclusive member-only events, preferred pricing and experiences. To join the waiting list for the Collectors Club please visit the Wine Club page or contact wineclub@tenminutesbytractor.com.au.
Q: Where does Ten Minutes by Tractor ship to?
A: Ten Minutes by Tractor ships wine anywhere in Australia. While you are welcome to live overseas and join the Wine Club, at this time we do not offer international shipping through the membership.
Q: I forgot which wines I ordered, how can I find out?
A: You can find out very easily by using clicking ‘Login’ in the top right corner of the website. Here you will need to enter your email address and password. Then click on ‘Manage Subscription’ and it will show your order history and current subscription details.
Q: Can I switch membership types?
A: You will need to contact the cellar door should you wish to change your membership type. Collectors Club members are welcome to change their subscription to the Tractor Club. If you are a Tractor Club member, you may be placed on a waiting list due to the limited numbers available in our Collectors Club. Should you wish to speak to someone about changing your membership, please contact: wineclub@tenminutesbytractor.com.au.
Q: I will be away for my next shipment, what can I do?
A: If you are away during the next shipment, you can re-route your shipment in advance to a different address. Simply log in and edit shipping details (don’t forget to change these back upon your return!). Alternatively, you can also contact our Cellar Door team to inquire about delaying your shipment a week or two cellardoor@tenminutesbytractor.com.au.
Q: Can I change the address my wine is shipped to?
A: If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing your shipping address. If it is within 2 weeks of your next order, please contact the office immediately so they can attempt to arrange a change of delivery.
Q: How regularly can I purchase wines through my Wine Club membership?
A: You can purchase wines as regularly as you would like through your Wine Club membership discount.
Q: How long does my membership last?
A: You will remain a Wine Club member until you choose to cancel, or until you no longer meet the necessary minimum purchase to retain your membership. If you wish to cancel or suspend your subscription you are will need to contact our team at wineclub@tenminutesbytractor.com.au or on 03 5989 6455.
Q: When will my credit card be charged?
A: Your credit card will be charged at the time your initial subscription to the Wine Club is made. Subsequent orders throughout the year and on your anniversary date will be charged just prior to the time of shipping.
Q: Can I track my shipment?
A: We will send you the Australia Post tracking details to your nominated email address.
Q: Can the courier leave my wine on front doorstep?
A: All wine shipments need to be signed for, therefore in the case that you are not at home when your delivery arrives, your wine will be delivered to your local post office and a card left for you to collect.